Shipping policy

Here is how shipping works at Nordic Sheep, with the actual numbers so you know what to expect. If something below does not answer your question, email us and we will tell you straight.

Where your order ships from

Every order ships from within the USA. Nothing crosses an ocean on its way to you, so there is no customs paperwork, no import charge waiting at your door, and no long wait while a parcel clears a port. Shipping domestically is the main reason we set up a US warehouse in the first place.

When your order leaves us

Orders placed before 3:00 PM Eastern Time on a weekday go out the same day. Anything placed after that, or over a weekend, goes out on the next business day. There is a live countdown on our homepage if you want to check where you stand before you order.

We do not ship on weekends or national holidays. An order placed on Saturday afternoon leaves us on Monday.

Delivery time

Once your order is on its way, delivery usually takes 1 to 2 business days.

That is a realistic estimate rather than a best case. Because we ship from inside the country, most orders land quickly wherever you are. Rural addresses and the occasional weather delay can add a day.

Shipping cost

Orders over $150 ship free. There is no code to enter and nothing to claim. Your cart shows how far you are from the threshold as you shop.

If your order is under $150, the exact shipping cost is worked out and shown at checkout before you pay. Sales tax is calculated there too. Nothing is added after you have placed the order.

How your sheepskin is packed

Sheepskins are large and the wool needs room, so we pack each skin properly before it leaves us rather than squeezing it into the smallest box that will close.

One thing worth knowing: a skin can look a little flat when it first comes out of the box after a day or two in transit. Shake it out and give it a few hours to breathe, and the wool lifts back to full. That is the fleece recovering, not a fault.

Tracking your order

Every order is tracked. No exceptions.

Two emails come your way. The first is your order confirmation, and it arrives as soon as you buy. The second is the tracking email, and it goes out the moment your parcel actually leaves us, with a link you can follow all the way to your door.

If the confirmation has not turned up within an hour, check your spam folder first. If it is not there either, email us and we will resend it.

If your parcel is late

Most orders arrive on time. Now and then one stalls somewhere in the network.

If your tracking has not moved for two business days, get in touch. We will chase the carrier from our end, which is usually faster than doing it from yours. If a parcel turns out to be genuinely lost, we send a replacement or refund you in full. You will not be left arguing with a courier on your own.

If your order arrives damaged

Email hello@nordicsheep.com with your order number and a photo of the damage. Include the outer packaging if the box took a knock. A photo means we can sort it in one message instead of five.

We will arrange a replacement or a full refund, including any return shipping, at no cost to you.

It is worth knowing the difference between transit damage and natural variation. Every skin is a real hide, so shape, shade and fleece vary from one to the next, and from the photo on your screen. That is the material behaving like a natural product. Actual damage in transit, like a tear or a soaked parcel, is on us and we will put it right.

If you entered the wrong address

Email us as quickly as you can with your order number and the correct address. If the parcel has not shipped yet, we can usually change it. Once it is with the carrier we cannot redirect it, and it will either be delivered to the address given or come back to us. If it comes back, we will resend it or refund you, whichever you prefer.

Returns

Changed your mind? You can return your order within 30 days. The full terms, including the return address and how refunds are processed, are on our Returns & Refunds page.

Talk to a person

Email: hello@nordicsheep.com
Phone: +1 470 924 0149
Hours: Monday to Friday, 10:00 to 15:00 Eastern Time

We answer emails within one business day.

Nordic Sheep is operated by Natures Collection INC., 228 Park Ave S, New York, NY 10003, United States.