Refund Policy

This Refund Policy explains when and how you can return items bought from Nordic Sheep and get a refund. It applies alongside our Returns & Refunds page. Nordic Sheep is operated by Natures Collection INC.

Can I return or exchange a product if I'm not satisfied?

Yes. If you're not satisfied with your purchase, please contact our customer support team at hello@nordicsheep.com within 30 days of receiving your order and we'll help.

How do I return?

Return to address:

Natures Collection INC.
Att.: H. Poulsen
2171 Kingston Ct STE I
ADY540
Marietta, 30067
GA

Important: after you have shipped your return, email us with your order number and the return tracking number. This lets us match your parcel to your order and make sure your refund is processed. Returns we cannot trace back to an order may be delayed.

How does my return get refunded?

For a return to be accepted, it must be sent back within 30 days and received by us in an unchanged, unused condition, including the original packaging. Once your return is processed and accepted, you'll get a confirmation by email. Your refund will be issued to the card used to place the order.

Do you exchange items?

Nordic Sheep does not exchange items. If you'd like a different size, colour or style, please return the product and place a new order on our webshop.

Products must be returned in good, undamaged condition and in their original packaging. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you may be liable for any loss of value. You may then lose the right, in full or in part, to a refund of the purchase price. We assess this on the basis of the specific condition of the returned product.

Returns from outside the US

If you are returning from outside the USA, please clearly label your package as "RETURNED GOODS" and attach your invoice or return form to the outside of the parcel. If you're unsure where to find this, contact us. Attaching the invoice on the outside is important. Failing to do so can result in a $15 charge that we will need to pass on to you, and we would rather not.

Faulty or damaged goods

If an item arrives faulty, damaged, or not as ordered, contact us promptly with your order number and a photo. We'll arrange a replacement or a full refund, including any return shipping, at no cost to you. Nothing in this policy affects your statutory consumer rights.

How fast will my return be processed?

You have 30 days to register your return after receiving your order. Depending on where you live, it can take some time for your parcel to reach us. We process incoming returns on a running basis and refund you once your return has been processed at our warehouse. For refunds, timing depends on your bank, and it may take up to 5 business days for the money to show in your account.

Contact

Natures Collection INC., 228 Park Ave S, New York, NY 10003, United States. Email hello@nordicsheep.com. Phone +1 470 924 0149. Hours: Mon-Fri, 10:00-15:00 ET.